Office of the Bursar

Customer Service Survey

The mission of the Bursar’s Office is to provide all services in a timely and accurate manner with the responsibility of accepting and processing tuition and fees, miscellaneous fee payments, and third-party invoicing. We are responsible for the collection of delinquent accounts, issuing refunds, depositing funds, and the disbursement of payrolls. It is necessary that all policies, procedures, and regulatory requirements according to the City University of New York (CUNY), the State, and Federal Government regulations are in compliance. The Bursar’s Office works in collaboration with other offices to facilitate the needs and services of the student population. Our goal is to provide professional, courteous, and quality services to the students, faculty, staff, and the campus community. We are continuing to look for ways in which to increase performance and improve quality in order to provide the best service possible to our customers.

Together, we strive to provide the best possible service to our campus community. We ask that you please take a moment to share your experiences with our team. All submissions are anonymous unless you request a response from us.

Thank you.

	Date of your interaction with the Bursar's Office Team:
	Date of your interaction with the Bursar's Office Team:(MM/DD/YYYY)

Were you referred to the Bursar's Office for assistance by another office or individual?

Yes

If yes, Who?

Admissions Office

Financial Aid Office

Registrar's Office

Student Financial Services Office

	Other:

	My interaction with the Bursar's Office was related to the following reason:

	Other (Please Specify):

If the Bursar's Office representative could not help you directly, did they refer you to another office or individual that could be of assistance to you?

Yes

If Yes, Who?

Admissions Office

Financial Aid Office

Registrar's Office

Student Financial Services Office

	Other:

	Overall, how satisfied were you with the service you received from the Bursar's Office Representative?

Please rate the following:
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
My request/need was handled in a timely and efficient manner	My request/need was handled in a timely and efficient manner Strongly Agree	My request/need was handled in a timely and efficient manner Agree	My request/need was handled in a timely and efficient manner Neutral	My request/need was handled in a timely and efficient manner Disagree	My request/need was handled in a timely and efficient manner Strongly Disagree
My interaction involved clear, accurate, clarifying and professional communications	My interaction involved clear, accurate, clarifying and professional communications Strongly Agree	My interaction involved clear, accurate, clarifying and professional communications Agree	My interaction involved clear, accurate, clarifying and professional communications Neutral	My interaction involved clear, accurate, clarifying and professional communications Disagree	My interaction involved clear, accurate, clarifying and professional communications Strongly Disagree

	If you received excellent service, what made your experience a good one?

	If you see an opportunity for improvement, please share your thoughts:

	Would you like to share any general comments?

	If you would like to be contacted by a manager regarding this feedback, please enter your email address below:

Thank you for completing our survey. Please click Submit to finish.